General Terms and Conditions for Providing Accommodation Services

  1. Introduction Tourist agency BISAGE serves as an agent between the customer and the service provider (on behalf of the owner and to his benefit) and therefore provides accommodation services for the customer in accordance with the information available on the web-site , for the period of the confirmed reservation. Tourist agency BISAGE is not liable for force majeure. * Force majeure is a circumstance which cannot be affected or foreseen and therefore cannot be prevented (earthquake, flood, fire, strike, terrorist attack, war, death of the service provider or their immediate family).
  2. Booking and payment Inquiries and booking of accommodation can be done electronically (by email or forms on the web-site),by phone, by fax or in person at the BISAGE agency office. In order to confirm the booking, the customer is required to pay an advance within 7 days, or 2 days in sesone (01.07.-31.08) from accepting the conditions, in the amount from 15- 30% of the total price of the accommodation. The rest of the total amount as well as the sojourn tax the customer is required to pay at the reception desk of the agency upon arrival.
  3. Sojourn tax According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation, at the reception desk of the agency. In the Republic of Croatia it varies from 4,50 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying.
  4. Price of accommodation Prices are given for each accommodation unit in EUR. The prices are valid for four nights or more. In case the customer uses the accommodation up to four nights, the price is 30% higher. The price includes: tenancy, a weekly change of bedding, clean towels, electricity and water, cooking utensils and tableware (in the apartments), cleaning utensils, final cleaning. Special services are not included in the price (breakfast, boat rental) and need to be paid separately. The agency reserves the right to make changes to the stated prices. In case the prices change after the booking and prior to the payment of the advance, the agency guarantees to inform the customer about the price change and to send them a new calculation. For customers who have paid an advance for their reservation, the agency guarantees the price of accommodation stated in the first calculation, according to which the advance was paid.
  5. Agency´s right to changes and cancellation The agency reserves the right to change a reservation in case of emergency or force majeure. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that the customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, the agency reserves the right to charge the price difference upon consulting the customer. In cases where substitute accommodation for paid accommodation is not available, the agency reserves the right to cancel the reservation upon prior customer notification (before their arrival) and guarantees the refund of the complete paid amount.
  6. If the Traveler would like to storn already payed Reservation the next cancelling expenses are valid: 15% of the total amount of the Reservation if the same has been cancelled 90 days prior to the beginning date of the service. 30% of the total amount of the Reservation if the same has been cancelled 89 to 30 days prior to the beginning date of the service. 50% of the total amount of the Reservation if the same has been cancelled 29 to 20 days prior to the beginning date of the service. 75% of the total amount of the Reservation if the same has been cancelled 19 to 16 days prior to the beginning date of the service. 100 % of the total amount of the Reservation if the same has been cancelled 15 to 0 days prior to the beginning date of the service. All costs of the money refund are the Traveler expenses. The Agency leaves the possibility to the Traveler, not in position to consume the Reservation that he can find another Traveler for the Reservation. The new Traveler accepts all the conditions of the Reservation and accepts this general conditions.
  7. Agency´s and owner´s obligations The agency is required to: - take care of provided services as well as the choice of service providers - take care of customer´s interests and rights according to accepted customs and practices in tourism The owner of the accommodation is required to: - provide the customer with all the services they paid for * The agency and the owner are not liable for any changes or the cancellation of services in circumstances caused by force majeure.
  8. Customer´s obligations. The customer is required: - to have valid travel documents and a visa in case they need one for entering the Republic of Croatia, - to obey customs regulations and currency exchange regulations of the Republic of Croatia - to obey house rules in accommodation units and to have good relations with the host, - to cover all expenses for any caused damage in the accommodation unit on the spot - to produce the confirmation of payment (Voucher received by mail or email) upon arrival, containing the number of persons and type of services that need to be provided - should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses - the customer can arrive at the accommodation unit after 2 p.m., and need to check out on the departure date before 10 a.m. The keys will be given to the customer at the accommodation unit by the owner and a representative of the agency
  9. Luggage The agency is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.
  10. Court jurisdiction Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Šibenik Court jurisdiction). 13. Note Upon payment of the advance, the customer accepts the General Terms and Conditions in their entirety.


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